Tom Tom Navigator 6 Software with Maps of the US and Canada (DVD) and Bluetooth GPS Receiver

Tom Tom Navigator 6 Software with Maps of the US and Canada (DVD) and Bluetooth GPS Receiver TomTom NAVIGATOR 6 is the ideal solution for customers who need their PDA or smartphone and navigation system integrated in one personal device.Users of NAVIGATOR 6 can also take advantage of TomTom’s innovative desktop software application TomTom HOME, which enables users to easily manage, download, store and transfer content and services to their device. TomTom HOME is compatible with both a PC and Mac.TomTom NAVIGATOR 6 also includes TomTom’s innovative TomTom Buddies service, enabling authorized TomTom users to locate each other and send instant messages.
Customer Review: TomTom should be ashamed to put their name on this product
This product simply does not work on either the Treo 700p or the Treo 700w, despite any claims that TomTom makes to the contrary. (The box lists both of these as supported models.)

Let me preface my review by saying that I write software for Treo phones for a living, so I know these phones inside and out. However, that knowledge did not help me get this GPS to work.

I was excited to receive this GPS as a Christmas gift. However, when I installed the software on my Treo 700p, the installer displayed a message that this was an incompatible device. The 700p is listed on the box as a supported device, so this didn’t make any sense. I tried updating the ROM on my 700p to the latest 1.10 ROM that is available from Palm, and that did not help. I also downloaded an update for the TomTom software for the Treo 680 (available on Palm’s site). That did not help either.

After messing around with this and searching the web for 2-3 hours, I gave up and started over on my Treo 700w, which is also listed as supported on the box.

This time, the software installed and looked like it was working except that it couldn’t detect the GPS. I followed the instructions very carefully for pairing the Bluetooth connection and setting up a COM port to communicate. (By the way, this process is ridiculously difficult for the average customer, but it is doable.) I tried several different COM ports and configuration options, and nothing worked. I was following word-for-word the instructions on TomTom’s website.

I tried to contact TomTom at one point, but their website thwarted me. First, their website was ridiculously slow, taking up to 5 minutes to load each page. Next, you have to create an account to submit a support question. That seems like overkill, but I did so. Finally, once you find the support page (which is well-hidden), if you type too much in your support question, you get an error message that tells you to press the Back button and update your question. When I pressed the back button, I was upset to find that it had lost everything I had written.

At this point, I gave up, and I am asking the gift-giver to return this awful product for something that works.

I have used TomTom stand-alone GPS units in the past and really liked them. But this experience has really soured me on the brand.

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